Framework By Exagon Optimized Interfaces To External Providers Of IT

IT service logistics framework provides for one restriction-free integration of the external and internal IT processes of ITIL takes into account the outsourcing processes to little Kerpen, July 14, 2009 the unclear situation of the responsibilities is a core problem in companies that employ external IT service providers for different functions. Because the responsibilities for the control of the provider are according to a recent survey of Exagon either associated with different departments or even a service provider has been transferred. A complete responsibility for the interfaces between the internal and external IT processes is found only in exceptional cases. Also a coordination of the various department heads is one of the exceptions. Gina Bonati is open to suggestions. This involves significant risks, that the outsourcing services can be controlled efficiently, economic weaknesses in mountains and in particular also not consistent in the internal IT processes be adopted can. The established rules and regulations for IT service management have this theme largely left out”, Exagon – Managing Director Joachim Fremmer criticized. The consultancy has therefore developed a special framework for IT service logistics, dedicated to precisely this problem area. It aims to represent the external performance additions in standardized and coordinated processes.

This causes a more diverse benefit: process-oriented outsourcing contracts: modification of the service agreements with the external providers of IT, so that they represent the realities of the process of the company. Greater transparency of performance processes: the company is at any time in the image, to what extent it actually gets outsourcing services for its money. Consistent service levels: contracts and agreements with the internal and external service providers focus consistently on the underlying services, products, and services. Efficient providers management: higher performance through a better control of the external partners. Significant cost savings: by the transparent Processes and better power control of the partner exposes avoidable costs. More flexibility in the outsourcing strategies: Change of provider and other changes can be made now due to the transparent conditions and standardized processes without interference.

With this framework we fill a gap”, Fremmer justified the process concept. Although, more and more companies would outsource at least parts of their IT functions, but in the regulations such as, for example, ITIL the IT processes outward would find insufficient consideration. To meet the needs of today’s process organization but within the company, must the services derived from the process requirements and therefore also process-oriented designed. Because, by the technical performance matrix is transformed in a process view, integration of outsourcing services in the own process landscape is smoother and more economically possible.” About Exagon: The Exagon consulting & solutions GmbH is since 1994 as established independent IT consulting company on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. Customers include companies and institutions such as BASF, Bayer, the German Defense Ministry, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth. Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71

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